At LevelMania, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have under applicable laws, including the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018) and the European Union General Data Protection Regulation (GDPR).
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services:
a) Information You Provide to Us
- Name, email address, phone number, and other contact details.
- Information submitted via forms, registrations, or newsletter sign-ups.
- Data shared through support requests or feedback submissions.
b) Information Collected Automatically
- IP address, browser type and version, and device information.
- Pages you visit, session duration, and how you interact with our website.
- Data collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use your personal data only for lawful and transparent purposes, including:
- Providing and improving our website and services.
- Responding to your requests, inquiries, and support needs.
- Sending updates, newsletters, and promotional communications (with your consent).
- Analyzing website performance and improving the user experience.
- Complying with legal and regulatory obligations.
We do not sell your personal data under any circumstances.
3. Legal Basis for Processing
We process personal data according to the following legal bases under LGPD and GDPR:
- Consent – When you subscribe or opt-in to communications.
- Contractual necessity – To provide requested services or features.
- Legal obligation – When required by applicable laws or regulations.
- Legitimate interest – To improve our services, security, and performance.
4. Cookies and Tracking
Our website uses cookies to improve your experience and analyze traffic. Cookies help us:
- Remember your preferences and settings.
- Measure site performance and optimize functionality.
- Provide relevant content and understand visitor behavior.
You may disable cookies in your browser settings; however, some features may not function properly.
5. Data Sharing and Disclosure
We only share personal data with trusted third parties when necessary, including:
- Service providers and hosting platforms that support our website operations.
- Analytics and performance tools to improve our services.
- Legal authorities, when required to comply with laws or protect our rights.
All third parties are contractually required to protect your data and comply with privacy regulations.
6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
7. Your Rights
As a data subject under LGPD and GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or outdated data.
- Request deletion or anonymization of your data.
- Withdraw your consent for processing at any time.
- Request data portability, when applicable.
- File a complaint with a data protection authority if you believe your rights are violated.
You can exercise these rights by contacting us directly using the information below.
8. Data Security
We use industry-standard security measures to protect your personal data, including:
- Encryption of sensitive data.
- Secure servers and firewalls.
- Access restrictions and ongoing monitoring.
However, we cannot guarantee 100% security in online environments, and users share information at their own risk.
9. International Data Transfers
If your personal data is transferred to servers or service providers outside your country, we ensure adequate protection through:
- Compliance with international data protection standards (LGPD/GDPR).
- Contracts with standard data protection clauses when required.
10. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect legal requirements, technological changes, or improvements to our services. Updates will be posted on this page with a revised effective date.